How to Remove Review or Block Perzon From My Facebook Account

Question:

"I simply had an irrational person get out a bad Facebook review for something we couldn't control. Tin we remove it?"

Answer:

Technically yes, there are a few things you could practice to remove the review. Yous could remove reviews altogether from your folio. You could ban the user from your page. Or, if it was offensive with crude language you lot could written report them to Facebook. But, you don't want to remove a bad review merely because it's bad.

Let's dig into the situation a flake more than:

Y'all've built a wonderful business. You pride yourself on providing an infrequent experience to your customers. Your staff is trained on the right manner to treat customers and resolve any issues.

Even the best get yelled at.

Unfortunately, we live in a guild where people love to complain, even if your team bends over backwards to help them. The worst part is that these disgruntled trolls will become out of the way to tell the world how horrible your visitor is…how your service is terrible…you lot don't care almost people…you're unresponsive…and how you are not even nice to your own children. You lot know they blazon!

For most people, the first instinct is to get defensive–in that location's no fashion someone is going to say untrue things about your company and you're people! You may even want to address the situation caput-on and explicate why this person is unfair, untrue and lying. Merely going into assault mode like this will only make y'all await petty.

What should you do with a bad Facebook review?

Don't immediately attack the person in the hopes of defending your laurels. Don't delete information technology or hide information technology. Instead, address information technology in a proactive and helpful way.

Step 1: Address complaints direct on Facebook, and then expect to move the conversation offline:

Hither'south an instance:

[This is you lot]:Hi [Customer Name], give thanks you for the feedback, I'g very sad to hear that you didn't have a not bad feel. We pride ourselves on doing everything we can to meet our customer'due south expecations. Whenever we hear that someone didn't have an exceptional feel, we want to know about information technology so that we can fix things. If you lot could call our offices at XXX-Thirty-XXXX, and our direction squad would be happy to speak with y'all and help in any way we tin can. Once more, thank you lot for sharing your feedback, and we look forward to turning things around for you.

Fifty-fifty if the person's complaint was entirely unfounded, this shows everyone else that you truly practise care and you lot are always looking for ways to improve. Budgeted it this mode tin show potential prospects that yous're honest and will go out of your way to help. Information technology turns negative, into a positive.

Pace 2: Don't engage in a he-said, she-said statement online–you won't win.

If the person that left the bad review gets combative and won't listen to reason, don't endeavour to get dorsum and forth to convince them! These people are so upset (or irrational) that zip you say or do will help. Engaging in the back and forth will only lead to a petty argument and you won't win. Simply like Elsa in Frozen, you need to "Let it go!" If you discover the person continues to pester you and leave rude comments, you want to consider banning them from your folio. Here are Facebook directions on how to ban someone from your page.

Stride 3: Put a proactive programme in place to build more than positive reviews.

No matter how amazing your customer service is at some point y'all're going to deal with a bad review. The all-time fashion to combat bad reviews is to overwhelm them with the positives. Think almost your own take on reviews. If you lot were looking for a hotel and there were 203 iv and 5-star reviews and just ii people that left bad reviews, you probably wouldn't blink an eye at those bad reviews. On the other hand, if those 2 bad reviews were alongside only a few positive reviews, you would accept a much different impression.

So, instead of focusing on the negative, drown them out with positives. Put a plan in place to encourage your happy customers and clients to share their great experiences on Google, Yelp, Facebook, and other review sites. The more than four and five-star reviews yous get, the better.

We recently had a client in the Kansas City surface area who had a 1.v-star rating on Yelp—and a few nasty comments from their own trolls. With a proactive strategy to build positive reviews (and a really price-effective reputation direction tool to build more positive reviews), nosotros increased their boilerplate review to 3.5 stars in but iii days! And we collected 36 positive candidate testimonials in just three weeks. Fast forrad a twelvemonth later and they have 426 testimonials with a 4.eight/five average rating!

With a proactive program to build positive reviews, your best clients volition share the truth about your great service and drown out the trolls that just desire to complain.

Starting time getting more than positive reviews today!

At BARQAR, we take an amazing reputation management service that helps get more positive reviews and limit negative reviews. It'southward a very price-constructive tool to survey your customers and build some amazing success stories and control your online brand. Contact u.s.a. today to larn more.

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Source: https://www.barqar.com/2017/07/21/can-delete-bad-facebook-review/

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